CLOSING DATE: Ongoing LOCATION: Emmaus North Staffs TYPE: Volunteer

Do you have admin skills and knowledge, including using Microsoft Office and Excel, and want to use them to support our work? We are looking for someone to undertake a range of office admin tasks to assist us in the day to day running of the charity; this includes financial and business aspects as well as call handling.

We can provide support and training in developing your admin skills as part of this role.

Main Duties:

  • Call handling
  • Answering & resolving any customer enquiries or complaints via. email & landline
  • Arranging and booking deliveries & donations, including bulky waste, on our van schedule & system
  • Delivering great customer service representing Emmaus North Staffs by greeting & serving each customer on the phone and assisting them where needed
  • Helping with financial & business aspects, including filing and inputting data into spreadsheets and folders

Skills Required:

  • A positive & helpful attitude
  • Clear & good verbal communication
  • Great confidence on the phone
  • Ability to work effectively under continuing pressure and possible interruptions
  • Ability to use Microsoft Office and Excel

Experience Required:

  • No experience required
  • Experience in customer service, admin or call handling would be useful

Time Commitment:

  • Monday – Saturday, 9am-5pm
  • We ask our Retail Assistants to volunteer at least once a week


Training, Support & Benefits:

  • Call handling in-house training required
  • Customer Service in-house training required
  • Health & Safety in-house training required
  • Further optional training & support provided on-site & online through iHasco
  • All PPE required is supplied for this role
  • Lunch is provided (sandwich, crisps & drink)
  • Bus fares are reimbursed
  • 50% Volunteer Discount at our Emmaus Shop and our Furniture & Home Charity Warehouse

Find out more

If you want any more information on any of these roles then contact Carmen either by coming in for a chat, by phone on 01782 846 111 / 07443271508 or by email on [email protected]

You can apply for this role now, using our online Volunteer Application Form.