Do you have admin skills and knowledge, including using Microsoft Office and Excel, and want to use them to support our work? We are looking for someone to undertake a range of office admin tasks to assist us in the day to day running of the charity; this includes financial and business aspects as well as call handling.
We can provide support and training in developing your admin skills as part of this role.
Main Duties:
- Call handling
- Answering & resolving any customer enquiries or complaints via. email & landline
- Arranging and booking deliveries & donations, including bulky waste, on our van schedule & system
- Delivering great customer service representing Emmaus North Staffs by greeting & serving each customer on the phone and assisting them where needed
- Helping with financial & business aspects, including filing and inputting data into spreadsheets and folders
Skills Required:
- A positive & helpful attitude
- Clear & good verbal communication
- Great confidence on the phone
- Ability to work effectively under continuing pressure and possible interruptions
- Ability to use Microsoft Office and Excel
Experience Required:
- No experience required
- Experience in customer service, admin or call handling would be useful
Time Commitment:
- Monday – Saturday, 9am-5pm
- We ask our Retail Assistants to volunteer at least once a week
Location:
- Based at our Furniture & Home Charity Warehouse and our Emmaus Shop in the Potteries Centre.
Training, Support & Benefits:
- Call handling in-house training required
- Customer Service in-house training required
- Health & Safety in-house training required
- Further optional training & support provided on-site & online through iHasco
- All PPE required is supplied for this role
- Lunch is provided (sandwich, crisps & drink)
- Bus fares are reimbursed
- 50% Volunteer Discount at our Emmaus Shop and our Furniture & Home Charity Warehouse
Find out more
If you want any more information on any of these roles then contact Carmen either by coming in for a chat, by phone on 01782 846 111 / 07443271508 or by email on [email protected]
You can apply for this role now, using our online Volunteer Application Form.