Thank you for showing an interest in working for Emmaus Norfolk & Waveney.
We are looking for a Charity Retail Coordinator to join our awesome team!
The post holder will be responsible for overseeing parts of our retail operation and supporting companions (our residents), to deliver this service.
The companions have all experienced homelessness and many have experienced multiple traumas.
This is an exciting opportunity for someone who has experience in this line of work but wants to be part of something a bit different. This role would suit someone who wants to make a difference by working as part of a dynamic charity and who would relish supporting others to reach their potential.
Overall purpose of the job:
- To be part of a team coordinating the Charity retail and property clearance enterprises.
- Working collaboratively with the whole team so that we can develop and adjust operations to maximise
effectiveness of service and income generation. - Most importantly, this role must support the companions to develop and enhance their skills and
potential through service delivery and additional training whilst working alongside the support team and
their ongoing work with companions.
Operational:
- Utilise the framework in place to deliver excellent customer service, but be proactive in making adjustments as we learn and grow
- Oversee the logistics of the service and support the companions to enable excellent customer service
- Oversee the visual merchandising and stock processing in our shops and warehouses
- Work with the Marketing, Events & Comms Coordinator to maximise the marketing potential of our stock and shops
- Manage all paperwork relating to this service and pass on to the finance team
- Oversee all health and safety relating to this service with support from your line manager and the Site Development Manager
- Work with the retail team and companions to carry out property clearances in the most effective, organised and safe way possible
- Work with the support team to ensure the team of companions receive additional training that will support their life opportunities and move on pathways
- Oversee the small recycling area on site ensuring all items are broken down and sorted properly and that all items for resale are stored appropriately and moved out into the shops
Business Development:
- Work with the Social Enterprise Operations Manager, retail coordinators and the CEO to refine and grow the charity retail service
- Be proactive and responsive in order to develop the service to build quickly and deliver well, in turn stepping up to be our largest income generator. This will enable us to support more people recovering from the experience of homelessness
People:
- To collaborate with the whole team to ensure joined up approaches
- Take part in weekly team meetings and occasional companion reviews
- To work intuitively and sensitively with companions to ensure that you are considerate of their needs whilst supporting them to grow confidence and build skills
- Deliver excellent customer service
Financial:
- Work within the agreed framework to ensure all paperwork and recording is up to date and processed on time
- Contribute and report on monthly actual financials to budget in order that budget is achieved and if there are any deviances, remedial action can swiftly be taken
General:
- Ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal and statutory requirements, retail law, policies and general duty of care and professional boundaries
- To be flexible and willing to carry out any reasonable duties needed to assist the community and business operations, including holiday/sickness cover
- Participation in, and delivery of, team meetings
- To understand and work in accordance with the principles of Emmaus and uphold its
values and ethos
To Apply:
Please download the Job Pack to see the full job description and person specification
Send your CV in a word file format or.pdf, with a supporting statement on no more than two sides of A4, by email to [email protected] by close of business on 3 May 2024.
Those shortlisted will be invited to an initial first interview to be held on 10 May 2024