We can provide support and training in developing your admin skills as part of this role.
Main Duties:
- Call handling
- Answering & resolving any customer enquiries or complaints via. email & landline
- Arranging and booking deliveries & donations, including bulky waste, on our van schedule & system
- Delivering great customer service representing Emmaus Salford by greeting & serving each customer on the phone and assisting them where needed
- Helping with financial & business aspects, including filing and inputting data into spreadsheets and folders
Skills Required:
- A positive & helpful attitude
- Clear & good verbal communication
- Great confidence on the phone
- Ability to work effectively under continuing pressure and possible interruptions
- Ability to use Microsoft Office and Excel
Experience Required:
- No experience required
- Experience in customer service, admin or call handling would be useful
Time Commitment:
- We are looking for volunteers who can commit to at least one full day ideally 10-3pm Monday to Saturday, and would need to commit to 4-5 hours minimum per week. Volunteers would be working from our base on Fitzwarren Street in Pendleton.
Location:
- Based at our Community Homestore on Fitzwarren Street in Pendleton.
You can apply for this role now, using our online application form below.