Our homelessness charity Emmaus Village Carlton is currently seeking to fill the position of Support Manager.
At Emmaus Village Carlton, formerly homeless people and people at risk of homelessness, are offered accommodation, companionship, support and meaningful work. Those living in our community are known as ‘companions’.
Location: Bedfordshire
Salary: up to 35,000 per annum
Job role
Responsibility for the management of all activities relating to the welfare, care, and development of companions in the community in a manner which embodies the Emmaus ethos. Proactively contribute to providing a safe and supportive environment for all companions to ensure we can effectively collaborate to achieve successful outcomes to a timescale appropriate to each one of them.
Responsibilities
- Effective and timely administration of referrals.
- The safeguarding, welfare, and care of companions.
- Ensuring companions settle well into the Emmaus community and develop a sense of belonging to the extended Emmaus family.
- Responsible for day-to-day problem solving and conflict resolution, taking appropriate action, including disciplinary action where necessary, in a fair and consistent manner.
- Overseeing and monitoring companion move-on and departures from the community.
- Promote teamwork and motivate staff, companions, and volunteers to ensure effective working relations and communication across the site.
- Responsible for the day-to-day administration, monitoring and effective operation of companion welfare and the maintenance of appropriate and accurate records.
- Prepare reports as required by the Chief Executive and trustees.
- Support the Chief Executive to produce, update and reports on matters relating to the support service to the trustees.
- Manage the support and companion budgets and identify any variations so remedial action can be swiftly taken.
- Oversee the management of companion rent accounts and Housing Benefit payments.
- Ensure the policies and procedures for the handling and security of all monies are always adhered to.
Person specification
- Experience supporting vulnerable people with complex needs to achieve their goals, using person centred approach. Complex needs could be:
Drug, alcohol, or other addiction
Mental health issues
Complex trauma
Challenging behaviours - Confident and competent people manager.
- Experience of working with, and relating to, a diverse range of people.
- Leadership, team building, coaching, supervision.
- Effective management of professional boundaries.
- Confident and competent in managing safeguarding.
Closing date for applications: Monday 7 March 2022
Interview date: Thursday 10 March 2022
If you would like to receive the full job description for this role, with details on how to apply, please contact Shweta Prabhakar at Harris Hill Recruitment.
Shweta Prabhakar: [email protected] | 0207 820 7320