CLOSING DATE: 14 July 2024 LOCATION: Emmaus Village Carlton SALARY: £23,400 pa TYPE: Full-time 37.5 hours per week over a 7-day period (weekend work is essential)

Job Purpose

  • Assist customers in our shops – Homestore, Bric a Brac, Books & Music and Boutique – to maximise sales;
  • Provide excellent customer service at all times, engage customers and actively sell to them;
  • Make sure shops are always well stocked and have attractive displays;
  • Ensure shops are always clean, tidy and safe;
  • Supervise, motivate and train companions and volunteers;
  • Carry out shop administration including Gift Aid;
  • Support the organisation of retail events and promotions;
  • Ensure Emmaus policies and procedures are adhered to at all times;
  • Actively contribute and support the Retail Manager and team to develop and grow retail across the Emmaus Village Carlton site

Duties and Responsibilities

Responsible to the Retail Manager to:

  • Create attractive displays in the shops in order to maximize sales;
  • Coordinate the stocking of all retail areas;
  • Be patient and resilient and have a positive manner when working alongside companions, volunteers and with members of the public;
  • Assist in the effective running of collections, deliveries and stock control;
  • Support the organisation of retail events and promotions;
  • Maintain housekeeping and health and safety procedures at all times;
  • Ensure the retail administration procedures, including Gift Aid are followed at all times;
  • Cash handling – Ensure that takings are managed, controlled and deposited as agreed at end of trading day.


To apply, please send your CV and covering letter explaining why you think you are suitable for this role to: [email protected]

Application Pack