Main duties and responsibilities:
• The post holder will be required to work occasional Saturdays and Sundays.
• To lead the recruitment, induction, training, development, and support for volunteers and companions in Porthcawl, including the building, and enhancing of local links with sources of volunteers.
• Enable the participation, progression and achievement of companions and volunteers, through ongoing training, support, and skills development so they have a positive and rewarding experience. This includes prioritising and allocating jobs and tasks to specific staff, companions, and volunteers ensuring they all achieve a sense of ownership.
• Provide line management and support to the Deputy Manager, managing performance and conducting regular appraisals. Manage day to day HR issues in line with the HR policy, best practice, and legislation.
• Achieve targets by maximising sales and minimising costs.
• Actively promote Gift Aid within the shop and manage the Gift Aid process in store to HMRC requirements.
• Manage all recycling activities, ensuring the correct controls and procedures are in place and being followed to maximise income.
• Maintain a high level of commercial awareness by staying informed of sales trends, stock position and local competition. Create and maintain a high standard of visual merchandising throughout the store and regularly change window displays to showcase what the store offers.
• Promote donations and house clearances and ensure there are sufficient levels of stock to achieve sales targets.
• Accept, sort, clean and price donated goods in accordance with our price guides and standard operating procedures.
• Maintain stock control, ensure stock is rotated regularly and communicate with other stores and ecommerce for sourcing and redistributing stock.
• Manage, in conjunction with the logistics team the van delivery and collection service to provide enough stock to support your store. Liaise with colleagues to transfer goods to other shops following the appropriate policies and procedures.
• Ensure all items offered for sale are fit for sale, comply with legislation, and undergo relevant function and safety checks.
• Ensure that shops administrative and financial procedures are followed including daily banking, daily and weekly paperwork, maintenance of petty cash, performance reports and staff and volunteer records.
• Bank takings daily. Ensure security of cash, stock, and premises, reporting any cash or stock shortfalls to the Head of Retail.
• Organise external events throughout the year which encourage the participation of customers, supporters, and local stakeholders.