We’re always very grateful for your donations but there are a number of things we can’t accept. This could be for any number of reasons, perhaps because we’re unable to test some electrical items, for health & safety reasons or just because it’s not something that people come to buy from us.

Please don’t attempt to give us anything on the list below as we don’t want to offend you by declining. If it does end up in our donations sorting area, we will have to pay to dispose of it so instead of helping us your donation will cost us time and money which could be better spent doing our work.

These websites might be of use:

If donating clothes or bric-a-brac, please clean your items and take them to our Knights Hill Boutique. We would also really appreciate it if you could pack them in bags or boxes sealed with tape and labelled. We have been overwhelmed by your generosity and our quarantining area is filling up so please give us just one bag per day.

If you wish to drop furniture or electricals off, please call our team on 0300 123 2001 (Monday-Saturday) to arrange a suitable time. Please do not turn up without calling as we may not be able to accept them.

When collecting larger donations, our van crew will have full PPE and will request that everyone leaves the room while they remove the donated items. Again, please clean these before our crew arrive and bear in mind that, as always, if our van crew do not believe that items are suitable for resale, we would regretfully be unable to accept them.

To arrange a collection, please call us on 0300 123 2001 (Monday-Saturday) or complete our form here. Following lockdown, we are receiving a high volume of calls offering donations so please be patient with our team who are working as quickly as they can to deal with them. If you have left an answerphone message, we will get back to you as soon as we can.

If you are a UK taxpayer and sign a Gift Aid Declaration, we may be able to reclaim 25% of the value of every item sold. Please ask us for further details.

Please, please, please do not leave items outside any of our shops when they are closed. They can make the local area look untidy and it will cost us to dispose of them.




· Printers, photocopiers, fax machines

· Desktop computers and laptops

· CRT televisions or televisions without remote controls

· Wi-Fi routers

· Hygiene gadgets such as toothbrushes

· Ceiling or outside fitted lights

· Games consoles

· Electric blankets

· Obsolete or specialist equipment (trouser presses, typewriters)

Flammable Products

· Any items that operate on or contain fuel including: Gas cans, propane cylinders

· Barbeques or camping stoves

· Gas heaters

Hazardous Materials

· Batteries

· Oils, paints and solvents

· Chemicals of any kind

· Cleaning products

Infant Products and safety/Health equipment

· Car seats

· Children’s toys

· Children’s cots, child gates, high chairs, bouncers, cribs, baby bottles

· Zimmer frames, crutches, toilet raiser seats, commodes