Emmaus UK promises to respect and keep safe any personal data you share with us, either directly or through third parties. We aim to be clear about how we will use your data and not do anything you wouldn’t reasonably expect from us.
For the purpose of the General Data Protection Regulation and the Data Protection Act 1998 the data controller is Emmaus UK of Unit 302 Scott House, The Custard Factory, Gibb Street, Birmingham B9 4AA, a registered charity with Charity Number: 1064470.
If you support us, for example make a donation, volunteer, register to fundraise, sign up for an event or offer to donate something our shop, we will usually collect:
We collect your data in order to allow us to process your donation and keep in touch with you, if you tell us you are happy for us to do so. We will use your data to:
Holding this information is necessary for our legitimate interests as a charitable organisation.
We collect information:
We may get access to your information when you give permission to other organisations to share or it is available publicly. The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them. This information comes from the following sources.
Like most websites, we use “cookies” to help us make our site better and easier for you to use. Cookies mean a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet). Some of these are necessary to make sure our site works, but others are optional and help us to understand how you’re using the site.
Necessary – These cookies are needed for the website to work properly. You can turn these off by updating the settings in your browser but this may affect how the website works
Optional – These cookies help us to better understand how our site is performing. We use analytics to build a clear picture of how people are using the website, how long they browse for and which pages they visit. This helps us to understand how people are using our website and identify ways we may be able to improve it.
They are also used for targeting and advertising. This does not store any personal information about you but will recognise you as a unique user to allow targeted advertising on third party platforms such as Facebook and Google.
You can choose to disable optional cookies using the manage my cookies button when you access our website.
With your consent, we will contact you by either post or email to let you know about the progress we are making and to ask for donations or other support. Our forms have clear marketing preference questions and we include information on how to opt out when we send you marketing. If you don’t want to hear from us, just let us know when you provide your data. If you change your mind at any time, just contact us on 0300 303 7555 or [email protected].
We do not sell or share personal details to third parties for the purposes of marketing. We will only share it with third parties who are providing a service for Emmaus UK and only for the purpose of delivering this service.
We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.
If we do need to share your data with third parties, including third-party service providers, we require them to respect the security of your data and to treat it in accordance with the law.
The following third-party service providers process personal information about you for the following purposes:
All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law.
We have put in place measures to protect the security of your information. Details of these measures are available upon request.
Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. Details of these measures may be obtained from the Head of Communications and Fundraising at Emmaus UK.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available in our data protection policy which is available from the Head of Communications and Fundraising at Emmaus UK [email protected]. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us on 0300 303 7555 or [email protected] or send a description of the information you want to see and proof of your identity by post to Emmaus UK, Unit 302, Scott House, The Custard Factory, Gibb Street, Birmingham B9 4AA.
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Where possible we use publicly available sources to keep your records up to date; for example, the Post Office’s National Change of Address database and information provided to us by other organisations as described above.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us
If you have any questions please send these to [email protected] and for further information see the Information Commissioner’s guidance .
If you have any questions, comments or suggestions, please let us know by contacting us Emmaus UK, Unit 302, Scott House, The Custard Factory, Gibb Street, Birmingham B9 4AA [email protected].