At Emmaus North East, we provide a stable home, personalised support, and life-changing opportunities to help people rebuild their lives after homelessness.
As an award-winning charity, we work alongside individuals, supporting them to regain confidence, independence, and a sense of purpose. We focus on each person’s strengths and aspirations, helping them create the future they want through tailored person-centered support.
Our dedicated team delivers homelessness support across the region, offering a fresh start within a therapeutic and inclusive community. The foundation of our approach is secure housing through our residential community in South Shields, our women’s-only accommodation, and tailored support in dispersed properties throughout County Durham.
Therapeutic community
When someone comes to live at our residential community, they become an Emmaus companion. Each companion has their own bedroom and access to communal areas of the community, including a modern kitchen, lounge, dining room, garden and outdoor spaces. As part of our package of support, we provide meals, clothes, toiletries and involve companions in the decision-making process throughout their time at Emmaus North East.
Women’s-only support
At Emmaus North East, we believe that every woman deserves a safe, supportive space to heal, grow, and regain her independence. Our women’s-only accommodation includes four private bedrooms, each thoughtfully designed to prioritise comfort, safety, and dignity. We also have a separate, dedicated room for therapeutic support, where counsellors and therapists offer guidance, healing, and hope.
Durham SHAP
Emmaus North East is working in partnership with Durham County Council to deliver the Single Homelessness Accommodation Programme (SHAP) over 25s service within County Durham. The programme offers a mix of housing solutions accompanied by wrap-around, intensive support for up to 15 individuals at any given time, helping them on their journeys to more positive futures.
Be the link
If you are worried about someone sleeping rough, you can raise an alert through StreetLink. Your alert will be shared with local outreach teams, who usually work at night to reach people on the streets and connect them with local support services. If the person appears to be in immediate danger, needs urgent medical help, is under 18, or is with someone under 18, please call 999 right away.
If you know someone who is homeless, at risk of losing their home or sofa-surfing, encourage them to contact their local council for emergency housing support. You don’t need to be sleeping rough to be considered homeless, for example, if you can’t safely stay in your home due to violence or unsafe conditions.
You can also ask your council for help if you’re threatened with homelessness in the next 8 weeks. For example, if you get a notice from your landlord. Check what council homeless help you can get via the Shelter website.