We are looking for a Head of Social Enterprise Operations to join our awesome team!
The post holder will be responsible for the development of all business activities undertaken by Emmaus Norfolk & Waveney. This mainly involves our charity retail outlets – which will increase in number, but also includes other strands such as our café and assistance scheme initiative with Norfolk County Council. This will also mean the oversight of all logistical processes and associated technology.
We are at a stage of huge development and will be adding further Social Enterprise ventures, such as a Bed & Breakfast and launching our Property Clearance Service to further generate income and stock whilst continuing to develop our main site in Ditchingham into a Destination Centre.
All business activities support companions, our residents, to learn new skills, increase their stamina and confidence whilst actively being central to the income generation which enables the community to flourish and develop. This exciting role would likely suit an individual who has a strong background in charity retail development, social enterprise development or any business development background.
You do not need to have a background in catering, but any experience would be helpful. What is crucial is that you have a sound understanding of business growth and very strong financial management, whilst feeling equally confident on the shop floor refining and developing operating processes. You will also need a good understanding of the legal processes in consumer rights, VAT, Gift Aid, Health and Safety and HR.
You will be responsible for a team of five, 2x Retail Coordinators, Café Manager, Driver/Installer for the assistance framework, Finance and Admin Assistant, with direct line management of four staff and this will grow over time. It is therefore essential you have excellent leadership skills to enable your team to thrive and develop. You will also be working alongside companions, who form the bulk of your workforce, so it is absolutely critical that you are able to quickly grasp both the potential and limitations of working with individuals with diverse needs and varied ability.
The income generated through our social enterprise sustains our community and this is essential for us to increase surplus income and more opportunities for companions. You will need to be confident in developing business plans and cash flow forecasts, managing budgets and preparing papers/reports for the Board of trustees.
The successful post holder will be directly managed by the CEO and will work very closely with her and the two existing senior managers – Community Development Manager and Site Development Manager, as well as our Marketing, Events and Comms Coordinator.
There will be strong support for this post holder here as well as from the wider Emmaus network, such as the federation business committee. You will have access to support from the EUK Business support Managers who are excellent and there to assist.
If you have proven retail business development ability, sound experience of heading operations, vast amounts of creativity and flair, great communication skills and experience of training and supporting people from a range of backgrounds as well as a positive “CAN DO” attitude we would LOVE to hear from you! You will be joining a very friendly and enthusiastic team who are passionate about what they do and a charity at a really exciting time.
To Apply:
Download the job pack below to read more about the job description & person specification. To apply please send your CV, covering letter and a one page explanation of how you meet the person specification to Jo Andrews – [email protected] by 5pm on the 5th September 2023.
Those shortlisted will be invited to an interview to be held on the 8th September 2023.
