We are really looking forward to welcoming back all of our customers and supporters to Emmaus Mossley. Before you visit us, please read on to find out about reopening changes to our operations and the new safety measures in place.


Reopening summary

  • The Emmaus Mossley Secondhand Superstore will reopen on Tuesday 16 June.
  • Opening hours are reduced but these will be reviewed on a fortnightly basis.
  • Safety measures are in place to help protect our team and all visitors.
  • Please read this update fully and follow the safety guidance at all times.

Our priority is always the health and wellbeing of our companions, volunteers, trustees, staff, supporters and the local community. To ensure the safety of our team and all visitors, we have carried out a risk assessment for reopening and put in place measures to minimise the risk of virus transmission. We have carried out a thorough clean of our Secondhand Superstore, installed safety measures, erected notices and changed some of our internal processes.

On your visit please follow the safety guidance, be patient and understand that many of these processes are new to everyone. We ask that if you are showing any coronavirus symptoms or feel unwell in any way, please do not visit our Secondhand Superstore.

Temporary opening hours

The Emmaus Mossley Secondhand Superstore will reopen on Tuesday 16 June with reduced opening hours for at least the first 2 weeks. We will review the opening hours at the end of this period and if it is safe to do so, we will increase our hours. Please check our opening hours before you visit.

Our reduced opening hours will ensure that all new safety measures and systems are operating correctly. These hours will also allow our teams to safely process incoming donations and thoroughly clean the superstore in between opening days.

Visiting the store

UPDATE: From Friday 24 July it is mandatory to wear face masks in all shops. Please remember to bring a face mask and wear it at all times when you visit us.

To ensure that physical distancing rules are maintained, our team will be monitoring the number of people within the store. We are limiting the amount of people in store at any one time so you may be required to queue prior to entry.

We ask that all visitors sanitise their hands on entry at the new sanitiser stations. Please follow the directional arrows around the store and ensure that you maintain at least a 2 metre distance from others at all times. If you are visiting as a family, please stick together closely and ensure that children stay with adults at all times.

Unfortunately, due to the current guidance, the Scrap Shed and Lucie’s Café will remain closed. Where possible we will try and display items from the Scrap Shed in our main superstore or outdoor stalls.

When purchasing items, use one of the till points with the new Perspex safety screens. We are encouraging people to pay by card and use contactless payments where possible. We are unable to offer a delivery service until 1 July so please arrange your own transport where possible.

The spaces in our on-site car park are now limited. We have spaces reserved for disabled badge holders and temporary spaces for those dropping off or collecting items. If you are visiting us by car or have dropped off items and wish to visit our store, please park at the bottom of Queen Street, on Manchester Road or use the public car-park behind the shops on Manchester Road.

Donating items

UPDATE: Due to the high volume of donations received following our reopening, we are unable to accept any books until further notice.

Guidance to charity shops states that all donated items should be left for at least 72 hours or thoroughly cleaned before being displayed for sale. Before dropping off donated items, please watch the short film below, follow the advice on our donate goods page and check what items we can or cannot accept.

Future changes

We will continue to follow the latest advice and guidance from government, our local authority and the Charity Retail Association. Keep checking our website and social media pages for the latest information and any changes to our operations. Please feel free to contact us if you have any questions or concerns via info@emmausmossley.org.uk .

With your support, the reopening of our Secondhand Superstore will bring companions valued social interaction as well as much needed income for our charity. Thank you for your understanding and continued support during this uncertain time and we look forward to welcoming you back again soon.