CLOSING DATE: Ongoing LOCATION: Emmaus Hull & East Riding SALARY: £23,000 per annum TYPE: Full time, 37.5 hours per week

Emmaus Hull & East Riding is a vibrant and growing charity focussed on supporting people affected by homelessness. Working in a holistic, community-orientated environment, the purpose of the Support Worker is to empower and enable companions (the people we support within our community) to reach their full potential and where possible, assist them to move back into independent living and employment. We are keen to recruit someone to provide formal support for our companions using structured support plans and interacting with them daily.

Main Responsibilities

  • Conduct support plans and associated activities.
  • Collaborate with support team members to meet the identified needs of the companions.
  • Be involved in welcoming and inducting companions.
  • Maintain accurate administration processes.
  • Provide on-call cover where agreed and be the responsible person on duty.
  • Make decisions where needed, and cover additional duties, where required.
  • Maintain community discipline.

Main Duties

  • Encourage companions to participate fully in community life, creating a culture of extended family and support.
  • Assist companions who may be struggling with emotional problems and/or addictions and signpost them to the relevant services.
  • Assist companions in identifying their external training and development requirements.
  • Help develop companion’s skills to enhance their own personal and work-related growth, to benefit themselves and the community.
  • Attend team and community meetings.
  • General administration and record-keeping, e.g. updating companion notes, recording support plan notes, calculating companion’s allowances and holiday entitlements.
  • Assist the Community Leader to maintain community discipline and cohesion, in accordance with policies and procedures.

Other Duties

  • Attend meetings as required.
  • Perform any other tasks or duties deemed necessary by the Community Leader as appropriate.


Emmaus Hull & East Riding runs its operations six days a week, Monday to Saturday, and the support team operates Monday to Sunday. Days and hours of work will be agreed with the line manager as is appropriate with your role and responsibilities.

Emmaus Hull & East Riding works with adults at risk. Staff and volunteers must observe the proper demarcation and professional boundaries while performing their role as contained in the Staff Handbook. All roles within Emmaus Hull & East Riding are subject to a Disclosure and Barring Services check.

The post holder must always act in a way that will maintain the good reputation of Emmaus Hull & East Riding, upholding the policies and procedures in place. The post holder will strive to preserve good working relationships with staff, volunteers, companions and trustees, keeping the appropriate key personnel well-informed of significant matters relating to the community.

The post holder must develop and maintain a positive and involved relationship with the Emmaus movement at local, regional, national and international levels.

We expect you to carry out your job responsibilities in an environmentally aware manner. Our aim is to ensure all resources are utilised effectively and efficiently. You will be expected to apply value for money principles if purchasing goods or services.


  • GCSE English and Maths Grade C or equivalent.
  • Other related professional education/training.
  • Basic qualifications in first aid at work, food hygiene, health and safety, and safeguarding.


  • Excellent listening and communication skills.
  • Excellent administration and IT skills.
  • Excellent verbal, written and time management skills.
  • The ability to adapt and improve existing support planning procedures for the benefit of the organisation.


  • Experience of relating to, and working with, adults at risk in a support role.
  • Ability to assess risk and support needs.
  • The ability to relate to, and work with, a broad variety of people with a non-judgemental attitude.
  • Working knowledge of issues around homelessness, housing and social inclusion.
  • Experience in the role of working in a supported housing setting.
  • Supported housing, dealing with conflict, working with people with mental health support needs, working with people with drug and alcohol issues.
  • Confident in Safeguarding policies and procedures with adults in a supported setting.


  • A demonstrated ability to respect professional boundaries and confidentiality.
  • Awareness of protection of information/GDPR.
  • A good network of existing local contacts.


  • Proven ability to work well as part of a team and on own initiative.
  • A self-disciplined, detailed and flexible approach to work.
  • A capable and level-headed disposition.
  • A calm and confident manner.
  • A commitment to ongoing training & development.
  • Full driving license and willingness to drive community vehicles when required.
  • Appreciation of the challenges that arise from community living.


  • Company pension
  • Free parking
  • Health & wellbeing programme

Apply today

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