CLOSING DATE: 31 December 2021 LOCATION: Hampshire SALARY: £23,000-£26,000 TYPE: Full time employee

The right person will have a “can do attitude” and be able to juggle competing priorities. We are seeking someone who has experience in managing, training, counselling and coaching people. All the better if you have worked in the social care, retail, catering or service sectors. We are open to individuals wanting to change careers, providing your skills and experience fit the role.

Emmaus Hampshire is a vibrant and thriving social enterprise community and registered Charity. Emmaus provide accommodation and meaningful employment for ex- homeless people, who contribute 40 hours a week in our recycled furniture retail stores, our warehouse, workshop and community kitchen. The income our Companions raise through these activities funds the community.

Our goal is to support as many of our Companions as possible to return to work and live independently, which makes this job so rewarding. We are an ambitious charity with a vision for further expansion within Hampshire.

We are looking for an individual who has a passion for working in the charity sector and would like to give something back, whilst earning an income. We are seeking someone who is comfortable working across all levels of the organisation with a confident and professional outlook.

The support manager role is for someone who is capable of multi-tasking and able to support our Companions’ (ex homeless residents) welfare and development, using your coaching and counselling skills. In addition you will be supporting the overall day to day delivery of the retail social enterprise and our community accommodation services.

Apply- Send a Letter and a CV expressing your interest and how your experiences and competencies are relevant to this unique role to [email protected] or send for the attention of the Chief Executive, Emmaus Hampshire, Bar End Road, Winchester, Hampshire. SO23 9BN. Please apply before 31st October 2021.

Support Manager Job Description

Location Emmaus Hampshire, Bar End Road, Winchester SO23 9BN
Accountable to Senior Support Manager
Overall Purpose of the Job Role To support the day to day running of Emmaus Hampshire including the welfare and development needs of our companions and wider volunteer community, whilst supporting the social enterprise business activity.
Relationships Works directly with all members of staff.

Interacts with all companions, volunteers, customers, local authorities, agencies and the Board of Trustees.

Reports directly to the Senior Support Manager

Hours of Work 37.5 hrs per week- 5 day week with weekend cover responsibilities on a rota basis.
Salary £23k – £26k including bonus scheme.  Pension Scheme

Main duties and responsibilities.

Responsible for the welfare of Companions (ex homeless residents) and the accommodation services.

 Responsible for setting and monitoring the daily tasks of selected Companions across the Community

Responsible for the day to day administration and finance support that our Companions require.

Responsible for Companion support work, including personal development reviews, training needs and supporting Companions to return to work, so they can live independently once again

Ensure Companions and Volunteers are engaged in all aspects of the community and are engaged in its development, continuously communicating our mission and plans.

Undertake drug, alcohol, security and room checks as planned on a weekly basis and report back findings to the management team.

Responsible for Companion Room inventory and administration.

Responsible for supervising the retail, catering, workshop and logistics teams, through coaching of the designated companions, ensuring that all merchandise, stock and health and safety policies are complied with.


Further detailed requirements of the role


Staff and Volunteers Maintain companion and volunteer records, co-ordinate annual leave and sickness records
Finance Invoicing & Purchase Orders


Companions Allowances

Support Advise potential companions and referrers of application process

Undertake administrative tasks related to companions (passport applications, housing benefit applications, travel arrangements, making appointments)

Public Relations & Solidarity Undertake annual Emmaus UK and European functions as requested


Support Manager – Person Specification

Essential Desirable

·    A or / GCSE level standard


·    Degree or HND


·   Performance management  focussed

·   Planning, delegation, operational and controls

·   Effective communicator

·   Empathy

·   Counselling

·   Coaching

·   IT  competent

·   Effective written and verbal skills


·   Project management

·   Social care management

·   Logistics




·    Supervising in a services or consumer facing environment

·    Experience of dealing with a diverse range of people

·    Management of professional boundaries


 ·         Working in a social enterprise or not for profit organisation

·         Volunteering


Knowledge and / or Understanding:

·    Life in a small organisation

·   Understanding of homelessness and social exclusion

·   Understanding of the Emmaus movement and how it works 







·   A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential

·   Empowering approach

·   Awareness and acceptance of own limitations

·   Confidence to take on and resolve difficult issues

·   Commitment to environmental sustainability and social development

·   Awareness and understanding of Equal Opportunities

·   Able to work unsocial hours


Photo is of two current Support Managers (Trevor & Karen) celebrating 10 years since the founding of the Community in Winchester.