CLOSING DATE: Ongoing LOCATION: Emmaus Greenwich SALARY: TBC TYPE: 40 hours per week

Key Responsibilities:



• Hold regular, high quality one to ones and team meetings, support effective teamwork and communication. Support with ensuring a culture where constructive challenge is welcomed, and conflict is managed supportively in line with relevant policies and procedures.
• Build and manage effective relationships across the organisation and ensure consistent communication, whilst upholding Emmaus values, policies, and procedures. Work collaboratively with internal and external stakeholders to drive ongoing improvement to the service in line with best practice.


• Support the CEO with the day-to-day operational delivery of the Solidarity initiatives and work directly with colleagues, residents, and other stakeholders to provide a high-quality, holistic service which meets the presenting needs of all relevant stakeholders.
• They will carry a small caseload and offer intensive person centred, wrap around support to address any barriers to tenancy sustainment and move on to permanent accommodation.
• Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Facilitate a program of continuous improvement in an environment where residents are cared for, supported, and have access to resources they need to achieve positive and sustainable outcomes.
• Empower residents to make decisions to take control over their lives, by creating an enabling environment.
• They will work flexibly to meet the needs of service users, including occasional weekend and evening working.


• Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate.
• Ensure all case recording, and information is accurately recorded in a timely manner, ensuring electronic records are protected in line with GDPR, and kept up to date and written to a high standard.
• Alongside the CEO, champion, and act as a point of reference for safeguarding concerns within the service. Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.


• Create and manage a welcoming, psychologically informed home environment for residents, ensuring a continuous focus on safety, health, and wellbeing.
• Ensure the accommodation in which residents live is maintained to a high standard, in line with Emmaus property standards and meets all legal and statutory health and fire safety requirements to operate safely, effectively, and efficiently.
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.


• Maintain financial management within the service, including but not limited to, invoice management, arrears management, management of petty cash, and expense claims.

Other duties:

• Maintain and develop good local community relations, develop partnerships and liaise with other relevant outside agencies.
• Supporting and enhancing the Community ethos.
• Any other duties as required by the Senior Leadership Team.

General information:

Emmaus may on occasion work with vulnerable people. Staff and volunteers must observe the proper demarcation and professional boundaries while performing their role.

The post holder must always act in a way which will maintain the good reputation of Emmaus Greenwich, upholding the policies and procedures of Emmaus. The post holder will strive to preserve good working relationships with Staff, Volunteers, Companions and Trustees, keeping the appropriate key personnel well informed of significant matters relating to the Community.

We expect you to carry out your job responsibilities in an environmentally aware manner. Our aim is to ensure all resources are utilised effectively and efficiently. You will be expected to apply sound ‘value for money’ principles in undertaking purchasing or supply of goods and services.

In Emmaus, volunteers are an important resource and make a vital contribution to Emmaus’ aim to take action to help disadvantaged people. You will be expected to encourage, develop and support volunteer involvement in our work.


Please return application forms with the title Application For Solidarity Co-ordinator – Project worker to [email protected]. Thank you.