To mark Volunteers’ Week (3-9 June), we’re appealing for new volunteers to help in our second-hand shops in Gloucester and Stroud.

Our charity runs four second-hand shops in Gloucester, Stroud and Nailsworth. Each shop sells a range of pre-loved items to generate income for our charity to provide accommodation, work opportunities, tailored support, and funded training to people who have experienced homelessness.

We are urgently seeking volunteers for our Gloucester and Stroud shops and have various roles available:


  • Till Support
  • General Shop Assistant


  • Vounteer Van Crew
  • Donations Volunteer

Dawn & Phil’s story

Married couple Dawn and Phil began volunteering at our superstore in Gloucester in January 2022, each finding their own roles within our charity. Phil, who previously worked as an electronics engineer before retiring helps Emmaus in its workshop, repairing and testing donated electrical items, while Dawn focuses on sorting donated shoes, handbags, curtains, clothing and linen and assisting customers on the shop floor.

Commenting on her volunteering role, Dawn said:

“We love coming to volunteer together because we worked separately for so many years. The people we work with at Emmaus are all really lovely too and we’ve built up good relationships. What I love most of all is just starting up a conversation with a customer. Hopefully, they’ll come back in because they remember it’s more than just a shop, it’s a nice place to have a chat with someone. If anyone is thinking about volunteering at Emmaus, it doesn’t matter what skills they have or none at all, there’s plenty here for everyone to do.”

Phil added:

“Volunteering at Emmaus is using my skillset, fixing stuff and turning broken items into something. It’s worthwhile and the money Emmaus is making is going to a good cause. It’s a pleasure to do it. We’re both proud to volunteer for Emmaus. I know that anyone volunteering for a charity is proud, but this feels a bit different. There’s such a diverse selection of things you can do at Emmaus, so give it a go. It does cost us a fortune to volunteer here though, we buy something from the shop most weeks!”

Andrew’s story

Meanwhile, in our Stroud shop, we have the help of volunteer Andrew, who started as a work experience student from Ruskin Mill College nearly 20 years ago and still volunteers to this day. In recognition of his dedication to Emmaus, Andrew is a finalist in the Stroud Community Awards later this month in the category ‘Best Volunteer or Fundraiser’.

Commenting on nearly two decades of volunteering at Emmaus Gloucestershire, Andrew said:

“Throughout my time at Emmaus, I’ve learnt a lot of new skills like till work and customer service. As I’ve been here for many years, I’ve helped new staff members when they start, and we’ve now got two students from Ruskin Mill College in the shop doing work experience like I did all those years ago. I’ve started training them, and one said recently that I’m like a mentor to them and they look up to me. It feels full circle and I’m really pleased with my progress. To anyone thinking about volunteering at Emmaus Gloucestershire, come on down. If you have the time and want to learn something new, meet new people and be part of a friendly team, then Emmaus Gloucestershire is the place for you.”


Full training will be given to all new volunteers and hours for each role can be flexible to accommodate individual schedules and commitments, except for volunteer drivers which are required for a minimum of four hours on Mondays or Wednesdays and volunteer drivers mates on Mondays, Wednesdays or Fridays.

Now in its 40th year, Volunteers’ Week is an annual celebration of the contribution volunteers make across the UK to local communities and the voluntary sector.

For more information on volunteering opportunities at Emmaus Gloucestershire, visit or pop into our shops in Gloucester or Stroud.