Please read the below for Emmaus Gloucestershire updates regarding our shops, donations and collections. We will continually be updating this page as we make changes to our social enterprise and services. 


From Monday 10 August will be doing limited collections of large items only (furniture and white goods) from outside customers’ homes. Customers will need to ring our Chequers Road shop on 01452 413095 to book a collection.

As always, collection will be 100% at the drivers discretion and fire labels will be needed. Please ensure that all items are in a saleable condition.

We will not allow the van crews to enter customers premises.

How will collections work when they are running?

  • We will only accept good quality furniture in saleable condition.
  • We kindly ask that you give your items a good clean before they are collected.
  • Van crews are not permitted to enter customers premises. Goods will only be collected from the outside of each property to include the garden, garage or shed.
  • We will store donations for 48 hours before moving them.

Our shops

Our Gloucester, Nailsworth and Stroud shops are open.

Opening hours: 

  • Cheltenham: Monday – Saturday 9:30 – 5pm.
  • Gloucester: Monday – Saturday 9am – 5pm.
  • Nailsworth: Monday – Saturday 9:30am – 4.30pm.
  • Stroud: Monday – Saturday 9:30am – 4:30pm.

We have implemented new measures in our shops to ensure the safety of all our customers and team. These include:

  • Protective screens at our tills
  • Contactless card payments
  • After every customer the card machine will be cleaned with disinfectant
  • Gloves and masks are available for our team
  • Hazard tape to ensure social distancing measures
  • The front door will be kept opening to reduce touch points
  • Fitting rooms will be closed
  • Clear signage and floor markers installed throughout the store informing customers about current COVID-19 restrictions in store.

Donations drop offs

We are accepting donation drop offs at our Gloucester, Stroud and Nailsworth shops. We advise people to call ahead before making a journey to one of our shops to check if we have enough storage space and to avoid disappointment.

  • Gloucester – Monday – Saturday – tel: 01452 413095
  • Nailsworth – Monday & Thursday / Saturdays 10am -12 noon only – tel: 01453 835036
  • Stroud – Tuesdays & Thursday – tel: 01453 766563
  • Cheltenham – Monday – Saturday – clothing and bric-a-brac only – tel: 01242 269734
We will keep this page updated with re-opening information and we are very happy to be welcoming you soon! Thank you so much for your continued support over the past few months.