In our 31st year as Emmaus Gloucestershire, we caught up with Business Manager Kirstin to ask her 31 questions! From what Emmaus Gloucestershire means to her, to the strangest donated item Kirstin has come across… you can read it all here in this Q&A.
What is your role at Emmaus Gloucestershire?
My role is Business Manager. I manage and support the day-to-day running of our Social Enterprises, helping to maximise sales and ensure we deliver great customer service while supporting shop managers, companions and volunteers in their roles.
How long have you been involved with Emmaus Gloucestershire?
I joined Emmaus Gloucestershire in May 2025, and it’s been an incredibly rewarding journey so far.
Can you summarise what Emmaus Gloucestershire does in one sentence?
Emmaus Gloucestershire is a supportive community that helps people who’ve experienced homelessness by giving them a home, work experience and the chance to rebuild their lives.
Share a memory of your time at Emmaus Gloucestershire
In the short time I’ve been here, seeing companions regain confidence through volunteering and then move on successfully into independent living — it’s moments like that that remind you why Emmaus exists.
What does solidarity mean to you?
To me, solidarity means standing together — helping each other without judgment and recognising that we all have a part to play in making life better for others.
What does a typical day at Emmaus Gloucestershire involve for you?
No two days are ever the same! One day I might be writing a business report for the board of trustees, and the next I could be loading up the van to take general waste from the shops to the incinerator. Every day is different, and we all pull together as a community to get things done.
What is your favourite thing about Emmaus Gloucestershire and why?
The people. Everyone here — companions, staff, and volunteers — genuinely cares and supports one another. There’s a real sense of community and purpose.
Which Emmaus Gloucestershire shop is your favourite and why?
I couldn’t possibly have a favourite shop and even if I secretly did, I would never let it be known!! Each shop has its own unique character, team, and atmosphere, which makes them all special in different ways.
What is the strangest donated item you have come across at Emmaus?
One of the strangest donated items I’ve come across was a bathroom sink — and now it feels like we have everything you could possibly buy, including the ‘bathroom’ sink!
Describe one highlight from your time at Emmaus Gloucestershire
A definite highlight was driving the Luton van for the first time — the staff and companions were all outside clapping and filming, which made it a really fun and memorable moment!
Name two celebrities you would invite to a dinner party at Emmaus Gloucestershire
I’d invite Robbie Williams as he is extremely pleasing on the eye and I suppose for the entertainment and, Unai Emery as I am an Aston Villa fan, for the inspiration and motivation — that would make for an interesting dinner conversation!
What do you value most at Emmaus Gloucestershire?
The sense of belonging and teamwork — everyone is part of something meaningful here.
What do you feel most grateful for in life?
I’m most grateful for having meaningful work that helps others and being surrounded by people who inspire me every day.
What has been your biggest achievement so far?
My biggest achievement so far has been successfully passing the IOSH Health and Safety course, which has given me the skills and confidence to take on greater responsibilities at Emmaus Gloucestershire.
If your job had a soundtrack, what song would play when you walk in each morning?
If my job had a soundtrack, it would be the “Hokey Cokey” — a bit chaotic, lots of moving parts, and always keeping me on my toes!
Where is your happy place, and why?
My happy place is at a concert or at Villa Park, singing or cheering along with thousands of fellow fans — the shared energy and atmosphere are incredible!
What is one thing that motivates you?
One thing that motivates me is knowing that I’m making a difference and helping others grow, succeed and change their lives.
What is your favourite hobby?
My favourite hobby is going on holidays abroad. I love chilling by the pool or at the beach, soaking up the sun and enjoying some downtime.
What is something new you have learnt since being at Emmaus Gloucestershire?
I’ve learnt how powerful community can be when people come together with a shared purpose.
Name one person you would like to thank and why?
I’d like to thank Lorraine, the Operations Manager, for employing me and giving me such a wonderful opportunity to be part of Emmaus Gloucestershire.
Name one thing that you like to do to relax
To relax, I love being at home on the sofa, snuggled up with my dog and cat, watching soaps, reality TV, football, or F1.
What are you looking forward to this year?
This year, I’m looking forward to seeing more companions thrive and move forward in their journeys, as well as continuing to spend quality time with friends and family.
Name one thing Emmaus Gloucestershire has given you
Perspective — and a real appreciation for the resilience of others.
What is your favourite film?
My favourite film is Titanic, as I’m completely obsessed with the real-life story. I enquired about going on the actual Titan sub expedition that ended so tragically, though it wasn’t possible for me financially. I was lucky enough to see ‘The Big Piece’ of the wreck at an exhibition and had a few precious moments alone with it to reflect on the lives lost — it was a deeply moving experience.
If you could swap jobs with one person in the community for a day, who would it be and why?
If I could swap jobs for a day, I’d love to be a support worker. It would be amazing to see up close how the team helps companions grow — guiding them through courses and training, supporting their wellbeing, and helping them build the skills and confidence to get back on their feet. Experiencing the role firsthand would give me a real insight into the incredible work that helps people rebuild their lives and gain independence.
What is one benefit of shopping at Emmaus Gloucestershire
You’re supporting a local social enterprise that changes lives — every purchase helps someone rebuild theirs.
Why should people support Emmaus Gloucestershire?
Because we’re not just tackling homelessness — we’re giving people the tools and confidence to rebuild their futures.
What is one thing would you like people to know about homelessness?
It can happen to anyone, and often it’s caused by circumstances beyond someone’s control — kindness and understanding make a huge difference.
What is one thing people should know about Emmaus Gloucestershire?
We’re so much more than charity shops — we’re a community offering hope, purpose, and a second chance.
What would you like to say to Emmaus Gloucestershire supporters?
Thank you for every purchase and donation — your support truly changes lives.